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Privacy Policy

Thank you for choosing to partner with us in ministry. Your trust and confidence is important to us. The following privacy policy is to protect and secure the personal information you provide to our ministry. This policy covers information you provide online as well as information you may provide to us via other offline means.

KEEPING YOU AWARE

Food for the Hungry provides this policy so that you can be aware of our security practices and the way your personal information is collected and used. Changes to this privacy policy will be sent to the email in your account. You also are provided with an opportunity to remove your name from our mailing lists, if you so choose.

YOUR INFORMATION – WHAT WE COLLECT

Instances in which your information may be collected:

  • If you e-mail us or fill out an online form requesting information or materials from our organization.
  • If you fill out an online application to participate in one of our mission’s opportunities such as: volunteer hunger advocate, short-term teams missions, or hunger corps missions. This may also include applying for employment online.
  • If you subscribe to an online subscription such as an email newsletter or email prayer network.
  • If you make a donation or sponsor a child online, via mail, telephone or at an event.


The online information we collect from you may include your name, address, city, state, zip, telephone number(s), email address, and when making a donation, a credit card number and expiration date.

The information you provide when filling out an online opportunity application will vary depending upon the position you are interested in.

In order to improve and enhance our online services, we may also periodically ask you to provide voluntary information such as child sponsorship testimonials, contact preferences, online suggestions, or information regarding your demographic information.

The information you provide may be stored indefinitely.

HOW WE USE YOUR INFORMATION

Your information is used to benefit your involvement in our ministry:

  • Enabling you to complete a transaction online
  • Issuing you an income tax receipt for your donation
  • Updating you on giving and ministry opportunities


Credit card numbers are only used for processing payments of your donation and/or sponsorship pledges. Donor giving information is kept on file for IRS requirements and general business purposes to analyze overall giving patterns, assist budget projections, as well as to understand donors’ interests in our mission. We also provide you the opportunity to remove your name from our mailing list (please review the corresponding section of this privacy policy below).

COOKIES

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the website. Also they may be used to track your return visits to the website.

3rd party advertising companies may also use cookies for tracking purposes.

THIRD PARTY COOKIES

Notwithstanding anything else in this policy, we and/or our partners may place or read use cookies to enable you to receive customized ads or content. These cookies contain no personally identifiable information. The cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us, e.g., your email address, which we may share with a data provider solely in hashed, non-human readable form. 

We and/or our partners may also use cookies for delivering personalized advertising emails. These cookies are used to identify the visitors of our advertisers’ websites and send personalized emails based on the visitors’ browsing experience. To learn more click here. To opt out, click here.

We and/or our partners use cookies and web beacon technology to associate certain Internet-related information about you, such as your Internet Protocol address and what Web browser you are using, with certain of your online behaviors, such as opening emails or browsing websites. Such information is used to customize ads or content and may be shared with our partners.”

HOW WE PROTECT YOUR INFORMATION

The first protection we ensure is that Food for the Hungry never sells, rents or exchanges your personal information with any individual or organization for any purpose, ever. Nor do we share names or contact information externally without permission. This policy applies to all information received by the Food for the Hungry, both online and offline, as well as any electronic, written, or oral communications. Use of your information is restricted to persons employed or contracted by Food for the Hungry who agree to abide by our pledge of confidentiality. 

Food for the Hungry makes every effort to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Food for the Hungry uses Internet Encryption Software, Transport Layer Security (TLS) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, then tokenized to permanently remove access to your credit card information in our database. Food for the Hungry adheres to the PCI Security Standards.

REMOVING YOUR NAME FROM OUR MAILING LIST

You can easily reduce the amount of communication you are receiving or be removed from any future communications from our ministry by contacting us at donorhelp@fh.org or calling us at 1-866-307-3259.

If you determine that information in our database is inaccurate or it has changed, you can easily modify your personal information at give.fh.org or by calling us at 1-866-307-3259.

MAILING ADDRESS

Food for the Hungry
2 N Central Avenue Suite 200
Phoenix, AZ 85004

PHONE
1-866-307-3259

You are about to embark on a new FH Donor Experience

If you need assistance, please contact us at donorhelp@fh.org or 866-307-3259.

Gift Policy:
You may send small, flat paper-based items that can fit into a standard #10 size envelope, have a value of less than $5 dollars and weigh less than 4 ounces. We ask that you send small, flat items of this size because shipping is expensive and even small gift items can cause issues clearing customs.

You can send postcards or photographs, however, we ask that you visit here for more details about culturally appropriate guidelines for photos and other images. Please write the child’s ID # on the back of each item that you enclose with your letter to ensure that it reaches him/her.
 
Best gifts to send your sponsored child:
  • Paper dolls
  • Postcards
  • Pictures of yourself or family
  • Sports cards, individual cards (baseball, soccer, football)
  • Stickers (flat, paper-based, only a few at a time)
  • Paper-based simple bookmarks, stationery, drawing, or writing paper (single sheets)
  • Coloring pages (single sheets, not books)

Please do NOT send:
  • Monetary gifts
  • Liquids, candy, or food
  • Batteries or magnets

Please note, all items should be compliant with airline transport and safety regulations. Gifts that don’t meet the gift policy will be donated to a local Christian non-profit organization in Phoenix, Arizona, that works with low-income families. We will not be able to return them.